|
HOW DO I PLACE AN ORDER ONLINE? |
- At the top of any page, click
"Levante Collections" and select a department. Then
click on any style's photo for details and a closer look at it.
- To purchase an item, first add
it to your SHOPPING CART. Remember to
specify the color, size and quantity before you click "ADD
TO CART".
- Each time you add an item to
your Shopping Cart, we'll show you its entire contents so far.
You can then CONTINUE
SHOPPING, or go
to CHECKOUT.
- Before you checkout, we'll ask
if you live in New York State. That's just so we can calculate
sales tax, if any. At that point, you'll have a choice of ways
to place your order.
|
CAN
I PLACE AN ORDER BY PHONE OR FAX? |
Yes. During the Checkout process,
choose the appropriate form and follow the on-screen instructions. |
HOW
DO I PAY FOR AN ONLINE ORDER? |
We accept credit cards from Mastercard,
Visa and American Express. If you do not have a credit card,
you can send us a money order for the full amount and we will
ship your order immediately upon receipt of money order. |
HOW
DO YOU SHIP? |
Jonathan Aston USA.Com ships all products
via UPS within 3 business days. You will select ground, overnight
or 2 day select when adding the item to your shopping cart. Shipments
outside of the continental USA typically take longer. We will
inform you if an item is out of stock. |
HOW
DO I CHECK THE STATUS OF AN ORDER? |
When you place an order, JonathanAstonUSA.com
will send you an e-mail message to confirm that your order has
been received. We'll process it in 1-3 business days and ship
via UPS. You should receive your order in about a week or two.
You can check up to the minute information about your account
and orders placed by going to "Order Status" and logging
in.
If you do not receive the confirming
e-mail within 24 hours, or your order within 10-14 days, please
contact our Customer Service department toll free at 1-877-4-LEVANTE. |
WHAT
IS YOUR SATISFACTION GUARANTEE? |
We are sure you will be satisfied
with any product you purchase at JonathanAstonUSA.com. Based on our
experience for close to 30 years, Levante has not yet ever received
a complaint of defective merchandise. If you have any questions
or suggestions, please email to customerservice@JonathanAstonUSA.com. |
IS
OUR ONLINE TRANSACTION SECURE? |
Yes, if you choose to process your
order online WITH security. Ordering online here is safe because
this Website uses Secure Sockets Layer (SSL) technology. SSL
encrypts all of your personal information so that it cannot be
read as the information travels over the Internet. This type
of technology is state-of-the-art and is used by every major
online store now on the Web. To read more about security and
other ordering options, read our Privacy and Security Statement.
However, if you still feel uncomfortable, please remember you
can always phone (1-877-4-LEVANTE), fax (718.851.7038), or mail
your order to Jonathan Aston USA, 1365 38th St., Brooklyn, NY 11218. |
DOES
MY BROWSER NEED JAVASCRIPT? |
JavaScript is not required in order
to browse or shop at JonathanAstonUSA.com. We might use it here and
there to make our site more convenient (such as giving you an
extra back button), but it's not used by our Shopping Cart process. |
WHAT
EXACTLY IS A 'COOKIE' AND DO I NEED ONE? |
A 'cookie' is an internet device
for storing information while you are online. Most shopping sites
use cookies to keep track of the contents of your shopping cart
(that's how we know your cart belongs to you). The information
stored in your 'cookie' while you shop our site disappears whenever
you quit your browser. |
MY
SHOPPING CART HAS DISAPPEARED! |
This can happen if you leave our
site. You might be able to restore it by using your browser's
"back" button (or maybe your software uses an arrow).
If you book-marked the site, using the bookmark may do the trick
if you return within 48 hours. |
HOW
DO I GET TO A CERTAIN PART OF YOUR SITE? |
You should be able to reach any
part of our site by clicking on a menu at the top or at the bottom
of your screen. If you're lost, go to "Home Page".
But if you have items in your shopping cart, please don't manually
retype our home page address (www.JonathanAstonUSA.com). As you may
have noticed, your shopping cart information is stored in that
line as you travel through our site, and the information will
be lost if you manually retype the URL. |
WHAT'S
MY SIZE? |
Please refer to the size
chart on the main menu. |
WHO
IS JonathanAstonUSA.com? |
